Frequently asked questions

How long does my order take to arrive?

Between 7 and 12 business days in Spain and Europe, and between 8 and 14 in the United States and the rest of the world. Orders leave the warehouse within 1–3 business days and are shipped with tracking to your door; you will receive the tracking number via email as soon as it ships. This is not express shipping: in exchange, it is free.

How much does shipping cost?

Nothing. Free standard tracked shipping to all destinations.

Can I return a product?

Yes. You have 30 days from receipt, provided it is unused and in its original packaging. We will provide the return address via email once approved. If the item arrives defective or incorrect, we will refund you without requiring a return.

When will I receive my refund?

Within 10 business days of us receiving and inspecting the product, via the original payment method.

Are the products branded?

No. We sell unbranded accessories, selected by us and manufactured by suppliers we work with directly. That is how we are able to keep prices competitive.

Is it safe to pay at Nuvora?

Yes. Payment is processed via Shopify Payments, which is encrypted and includes buyer protection. We never see or store your card details. We accept credit and debit cards, Klarna, and other methods available at checkout.

How do I choose the harness size?

Measure your dog's chest circumference just behind the front legs and compare it to the size guide on the product page. If you are between two sizes, choose the larger one: the harnesses adjust down, not up.

How can I contact you?

By email at hola@nuvorashop.es or via WhatsApp at +34 688 745 045, Monday to Friday from 9:00 AM to 6:00 PM (Spanish time). We respond in less than 24 business hours.